Frequently Asked Questions
Everything you need to know about our luxury leather goods and services.
What materials are used in Jafferjees products?
We use only the finest top-grain and full-grain leathers, sourced globally and handcrafted by skilled artisans to ensure durability and a premium finish.
How long does shipping take for online orders?
Domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on the destination.
Do you offer personalization or embossing services?
Yes, we offer custom gold, silver, or blind embossing for most of our leather goods. You can select this option on the product page before adding items to your cart.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of purchase, provided the item is in its original condition and packaging. Please note that personalized items are final sale.
How should I care for my leather products?
To maintain the quality of your leather, avoid prolonged exposure to direct sunlight or moisture. We recommend using a specialized leather conditioner every 6 months.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.