Returns & Exchanges
At Jafferjees, we take pride in our heritage of luxury leather craftsmanship and want you to be completely satisfied with your purchase. If your item does not meet your expectations, we offer a seamless return and exchange process within 14 days of delivery.
Initiate Request
Contact our customer care team via email or our online portal with your order number and the reason for your return.
Pack Your Item
Ensure the leather product is unused, in its original condition, and placed securely in its original Jafferjees packaging with all tags attached.
Ship the Package
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Quality Inspection
Once received, our artisans will inspect the item for quality assurance before processing your full refund or shipping out your exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing